Frequently Asked Questions
What payment methods do you have available?
Currently, we only offer cash on delivery service to ensure the convenience of our customers.
Is electronic payment or credit cards available?
Currently, we do not offer electronic payment, but we are working on adding other payment options in the future.
Are there any additional charges for cash on delivery?
No, there are no additional charges for Cash on Delivery. The price shown is the final price.
Is a down payment required to confirm the order?
No, the order does not require any advance payment, you can pay in full upon receipt of the order.
How can I get free shipping?
Free shipping for orders over 40 dinars.
What is the shipping cost?
Shipping cost is 3 JOD anywhere in Jordan, and shipping is free for orders over 40 JOD.
How long does it take to deliver an order?
Orders are delivered within a maximum period of 24 to 48 hours.
Can I track my order after it has been shipped?
Unfortunately, at the present time, we do not provide tracking service.
Is there international shipping?
At the moment you cannot follow us through our social media channels to know if international shipping has been added to our store.
Can I change the shipping address after placing an order?
If the order has not been shipped yet, you can contact us via express communication channels to modify the address.
What happens if I am not present when the order is delivered?
You will be contacted to schedule another delivery date that suits you.
Can I schedule a specific delivery date?
We will do our best to accommodate any specific requests regarding delivery time, please contact us after placing your order.
Are there any additional charges for express shipping?
No, currently we offer shipping within 24-48 hours maximum without additional charges.
Can I pick up my order from the store instead of shipping?
Please contact us to check if this is possible and to specify a pickup location if available.
What do I do if my shipment is delayed?
If the shipping is delayed beyond the specified period, you can contact us via email or communication channels and we will help you follow up on the order.
What areas do you ship to?
We currently ship to all areas within Jordan.
Does delivery time change during holidays and public holidays?
Delivery time may vary during holidays and public holidays. We will notify you of any potential delays.
Are the products packaged securely?
- Yes, we take care to package the products well to ensure they reach you in the best condition.
What types of products can I print on?
We provide printing services on clothes, bags, mugs, and accessories.
Can I order my own design?
Yes, we offer a print-on-demand service, where you can provide us with the ideas you want to print, and our team of designers will work to implement them accurately.
How can I submit my design idea?
You can share your idea with us by email or phone, and one of our designers will contact you for details.
Can I see a sample of the design before printing?
Yes, after our designers work on your idea, we will send you a sample for review before printing.
What is the expected time to complete a custom design?
The turnaround time depends on the complexity of the design, but it usually takes a few days before it is ready to print.
Do you offer ready-made designs that I can choose from?
Yes, in addition to custom design, we have a variety of ready-made designs to suit all tastes.
Can I modify the design after seeing it?
Yes, you can request modifications to the design after seeing it, and we will make sure to implement it exactly as you wish.
What is the print quality and materials used?
We use the best printing techniques to ensure high quality, and all our products are made of premium materials to ensure durability.
Can I order designs with custom logos or phrases?
Yes, we can print your own logos or slogans, whether they are personal or related to specific issues you would like to express.
Do you offer design services for companies or groups?
- Yes, we offer design services for companies and groups that want to distinguish their employees or teams with unique designs.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel an order if it has not yet entered production. Please contact us as soon as possible to confirm the modification or cancellation.
What is your return policy?
We have a special return policy. You can view the full details on the return policy page on our website, or contact customer service for more information.
How long does it take to receive an order after submitting it?
Orders are usually shipped within 24-48 hours of order confirmation, depending on the delivery location.
What do I do if I receive a product that does not match the order?
We apologize for any inconvenience. Please contact customer service with the problem, and we will work to resolve it as soon as possible.
In what cases can products be returned?
Returns are available in accordance with our Return Policy. Acceptable returns include products that arrive damaged or do not match the order.
Is there a fee to return the product?
It depends on the reason for return. Please contact us for details of fees according to our return policy.
How long does it take to get a refund if the return is accepted?
Refunds usually take a few business days after the return is completed and approved.
Can I exchange one product for another?
Yes, you can request to exchange the product for another product within the conditions stipulated in our return policy.
Do I need to provide an invoice when requesting a return?
- Yes, it is preferable to have the invoice available to expedite the return process and verify the order.
How can I cooperate with Shohob Store as a partner?
We welcome cooperation with stores and companies in the same field. You can contact us by email or phone to discuss cooperation opportunities.
Do you offer special discounts to partners or stores that buy in bulk?
Yes, we offer special discounts to wholesale customers and partners, helping them get products at competitive prices.
What are the requirements to join the partnership program?
We have specific requirements to ensure the quality of partnerships. You can contact us for details of the terms and conditions.
Do you have custom design services for partners?
Yes, our team of designers can create custom designs based on our partners' needs, helping them offer unique products to their customers.
Can I customize products with my own brand?
Sure, we offer product customization services to brand your products, so you can offer unique products under your own name.
Can I order samples before starting cooperation?
Yes, you can order samples of products and services to check the quality before starting cooperation.
What benefits do partners get when cooperating with Shohab?
We offer multiple benefits including product discounts, design support, priority orders, and marketing support when needed.
How can I track my order as a wholesale partner?
- We provide order tracking service specifically for our wholesale partners, and you can contact us for regular updates.