Return Policy

We at Shohab strive to ensure that our customers are completely satisfied with our products and services. If for any reason you are not satisfied with your product, please review the following return policy:

1. Return Terms

• The product can be returned within two days from the date of receipt, provided that it is unused and in its original condition.
• The product must be in its original condition, with all accessories and original packaging.

2. Products eligible for return

• The return policy includes products that may arrive damaged or not matching the requested design.
• Custom products are not eligible for return unless there is a defect or error in printing or execution.

3. Steps to request a refund

• To contact customer service to request a return, please send an email to support@shohb.com or call 00962781132561 , providing us with your order number and details of the reason.
• We will review your request and provide you with instructions on how to return the product.

4. Shipping costs for return

• If the reason for the return is an error on our part (such as a printing error or sending a damaged product), we will bear the shipping cost.
• If the return is for personal reasons (such as change of mind), the customer bears the shipping costs.

5. Refund

• After receiving and inspecting the product, we will issue a refund via the original payment method, which may take 3-5 business days .
• Some administrative fees may apply in certain cases, and this will be explained to the customer before completing the process.

6. Product Replacement

• You may request a replacement product if it matches our return policy. Replacement is subject to stock availability at that time.

7. Additional inquiries

• For more information about our return policy, please contact us at support@shohb.com .